Job Description:

We are looking for an experienced and passionate Shift Supervisor to join our team.
As a Shift Supervisor, your primary responsibility is to the customer, ensuring that every guest has a wonderful experience.
To be successful as a Shift Supervisor you should have excellent communication skills and a passion for customer service. You should be someone who leads by example, both in how you interact with your team as well as how to support our guests.
You will also assume a variety of responsibilities and duties such as recruiting and hiring restaurant staff, training, overseeing food quality, executing restaurant marketing, as well as greeting and serving restaurant guests and supporting our team. Below is a more exhaustive list of your expected duties.

JOB DUTIES:

Manage and oversee the entire restaurant operation
Deliver exceptional guest services
Ensuring guest satisfaction
Respond efficiently to customer questions and complaints
Organize and supervise shifts
Manage and lead staff
Develop team members
Hire new employees
Terminate employees when necessary
Training our team
Manage food cost, forecast requirements, and maintain inventory
Manage restaurant supplies
Control costs and minimize waste
Create and nurture a positive working environment
Implement innovative strategies to improve productivity, sales, and food quality.

JOB REQUIREMENTS:

Ideally, 5+ years of experience customer service management
Computer literacy
Familiarity with restaurant management software
Strong leadership, motivational and people skills
Good financial management skills
Critical thinker and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills

Complete our short application today !

People join our KFC family for a wide variety of reasons, but they discover so much more about themselves through our training programs, family atmosphere and the pride they have in our brand. We celebrate accomplishments (big and small) through recognition and push for the best in our restaurants. Colonel Sanders had a passion for serving great fried chicken and we make the Colonel proud every day through our service mindset and love for our brand.

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One of your employees receives a guest complaint. The customer was not greeted in a timely fashion and when the food arrived, it was not what the customer ordered. Explain in detail how you would right the situation with the guest and how you would approach giving corrective feedback to the employee *

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There is a power outage in your area, and you find that your walk-in cooler and freezer are no longer working. What steps would you take to resolve the situation?*

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A customer came into your restaurant this morning and is claiming to be ill from food poisoning from consuming the meal at your restaurant. What do you do? Please explain all steps in resolving the situation.*

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Describe the last time you had a strained relationship with an employee and how you resolved the situation.*

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